Role: Senior Salesforce Developer
Bill Rate: $62/hour C2C
Location: Atlanta, GA
Duration: 12+ months/ long-term
Interview Criteria: Telephonic + Teams
Direct Client Requirement
Role Summary:We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.
This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.
Key Responsibilities:Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
Implement SRMEA capabilities including service request management, escalation, and resolution workflows
Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
Support production stabilization, optimization, and continuous improvement initiatives
Required Skills & Experience:Salesforce & AI
8+ years of Salesforce experience with Service Cloud
Proven Agentforce Voice or AI-powered voice automation deployment experience
Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
Experience implementing SRMEA or enterprise service management patterns
Apex, LWC, Customization
NOTE: Thank you for visiting our jobs page. Please submit your application using the Apply Now link. Our recruitment team is currently reviewing all applications thoroughly. We will be in touch with candidates who are shortlisted for the next stage of the interview process.
Valiant Technologies LLC
166 Geary St
San Francisco, CA 94108
Phone: (415) 935-9966
srinivasa.kandi@valianttec.com
Tags: Srinivasa Reddy Kandi, #SrinivasaReddyKandi, @SrinivasaReddyKandi, Srinivasa Kandi, #SrinivasaKandi, @SrinivasaKandi, Kandi Srinivasa Reddy, #KandiSrinivasaReddy, @KandiSrinivasaReddy
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